PRIVACY POLICY

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We know how important your privacy is and recognise that we are being trusted with protecting it, so the purpose of this privacy notice is to let you know how we collect and use your personal data.  We're big fans of plain speaking, so we'll do our best to keep this simple.

TLDR:

- We don't use cookies. We only track visitor analytics using Google suite tools.

- We won't sell your data

- We'll only use your data in the way that you've given us permission to do so - e.g. by submitting a form or signing up for a newsletter

The terms and conditions addressed in this document apply to Coachable Partners Limited trading as Coachable and specifically the website www.wearecoachable.com. To make things easier from this point on, we’ll just call ourselves Coachable.

This policy sets out the manner in which information about users is collected, used, stored and transferred.

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THE PERSONAL DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

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Depending on how you interact with us, we may collect, use and transfer different kinds of personal data:

• Information you provide when subscribing to our website, email notifications or newsletters
• Name, email, job title and company, where you're taking part in a Coachable programme or cohort
• Email addresses captured through calendar invitations to programme or coaching sessions
• Feedback and survey responses, including 360 feedback collected as part of our LQ Process, which is anonymised before being shared with participants or clients
• Marketing preferences and communication preferences
• Customer service history, including interactions with us over phone, website or social media
• Associate information, including contact details, work history, education, skills and training, for those working with us as coaches or contractors
• Coaching relationship data, managed via our coaching platform. Where we act as administrators, we only hold visibility of appointments and general engagement activity. The content of coaching sessions remains confidential between coach and coachee, in line with individual coaching contracts
• Any other information you choose to send us

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‍HOW WE COLLECT YOUR PERSONAL DATA

‍We collect personal data from and about you when you do things like sign up to our blog, newsletters and mailing lists. You'll get a chance to select your preferences using one of those pop ups we all know and love. Direct interactions. You may give us your name and contact details by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

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‍HOW WE USE YOUR PERSONAL DATA

‍We will only use your personal data when there is a lawful basis:

• To perform a contract with you
• Because it is in our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• To comply with a legal or regulatory obligation.
• To complete certain processing purposes such as seeking consent to send communications to you about our products or services.

We may use your data for the following purposes:

• send you general (non-marketing) commercial communications;
• administering the website including improve your browsing experience and enable your use of the services available on the website;
• supply you with emails you have opted into;
• assess your readiness for our programmes;
• send you service messages, such as practical information relating to the programme;
• update you on our privacy notice;
• provide customer service and support;
• send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by email or similar technology where you have specifically agreed to this (you can inform us at any time if you no longer require marketing communications);
• deal with enquiries and complaints made by or about you relating to the website, and services or other correspondence;
• provide sourced consultancy and work opportunities services which includes holding information provided by associates including contact details, work history, skills and information required by HMRC for processing and retaining associates;
• where you submit personal information for publication on our website or other online media and publications, we will publish and otherwise use that information in accordance with the licence or consent you grant to us;

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‍MARKETING MESSAGES AND PROMOTIONAL OFFERS

‍With your permission and/or where permitted by law, we may also use your data to send you marketing communications relating to our products and services. You can unsubscribe to stop receiving marketing communications from us at any time. You can do this by clicking on the unsubscribe link in any email we send you or by contacting us directly by email, post or phone.

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‍SHARING YOUR PERSONAL DATA

‍We do not sell any of your personal data to any third party. We are committed to protecting your privacy. We may disclose your personal information:

• to the extent that we are required to do so by law;
• in connection with any legal proceedings or prospective legal proceedings;
• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
• to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
• to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
• Where associate coaches deliver services on our behalf, they may have access to relevant personal data to carry out their work. They are contracted to keep this confidential and only use it for the purpose agreed with you and Coachable.

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‍INTERNATIONAL DATA TRANSFERS

‍Information that we collect may be stored, processed and transferred between different countries to enable us to use it in accordance with this privacy statement.Many of the tools we use to run Coachable, including our video conferencing, feedback and email marketing platforms, are provided by companies based in the US. This means your personal data may be transferred outside the UK and European Economic Area (EEA) as a normal part of how we deliver our services.Where this happens, we make sure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent UK-recognised transfer mechanisms. These are standard legal protections used by reputable providers to make sure your data stays protected to UK GDPR standards, wherever it's processed.We don't transfer your data outside the UK or EEA for any purpose beyond delivering the services described in this policy.

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‍SECURITY OF YOUR PERSONAL INFORMATION AND RETENTION

‍We continue to take all reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

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‍HOW LONG WE WILL KEEP YOUR PERSONAL DATA FOR

‍We retain your personal information for only as long as stipulated within our Data Retention Policy or where required in accordance with our client contractual retention period. We do not seek to retain data for any longer than necessary to carry out our service and fulfil our statutory and contractual obligations. As a guide:

• Learner personal data (name, email, job title, company): retained for 12 months after a programme ends
• Feedback and survey data: retained for 10 years, used in aggregate to measure impact and return on investment across our programmes
• Session recordings: we don't record live sessions by default. Where a recording is specifically requested, it's shared via a password-protected link and deleted after 6 months, unless otherwise agreed in a client contract
• Coaching data: retained according to what's agreed in the relevant coaching contract

Where a client contract specifies a different retention period, that takes precedence.

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‍THIRD PARTY WEBSITES

‍This privacy notice is strictly for the Coachable website and services only. Where this website contains links to other websites, users should review the privacy notices on those other websites on how their personal data is handled.

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ARTIFICIAL INTELLIGENCE

Like most businesses, we use AI tools to help us run Coachable efficiently. This includes AI-assisted transcription on some business development calls, which we flag to participants when it's in use. Associate coaches may use their own AI tools, such as transcription during coaching sessions, and this is agreed directly with each client, including whether it's switched on or off. We don't use client or learner data to train any AI models.

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‍YOUR RIGHTS

‍We recognise your rights relating to your personal data under the GDPR. These rights include:

• The right to request access to your personal data  – you have the right to obtain a copy of your personal data that we hold. Please contact us with a description of the exact information you are seeking using the information below;
• The right to request correction of your personal data  – if any of your personal data is incorrect or has changed, please contact us and we will correct it;
• The right to request erasure of your personal data – your right to have your information deleted or no longer used for processing unless there is a legal or other reason for continuing to process it. Please contact us if you have any queries or requests;
• The right to restrict processing or object to processing – you have the right to restrict or stop us processing your information any further, but will not affect any processing which has taken place. If you no longer wish your data to be processed or used, please contact us;
• The right to restrict processing or object to processing – you have the right to restrict or stop us processing your information any further, but will not affect any processing which has taken place. If you no longer wish your data to be processed or used, please contact us;
• The right to data portability – you have the right to request a copy of your data in a machine-readable format for any personal data provided by you;
• The right to complain to the Supervisory Authority – if you are unhappy with our response, you have the right to complain to the Supervisory Authority, the details of which are below:
• Supervisory Authority: Information Commissioner’s Office (ICO)

‍Website: ico.org.uk/concerns/Email: casework@ico.org.ukTelephone: 03031231113

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‍HOW TO CONTACT US

‍If you wish to contact us to make a Subject access request, request rectification, object to processing or have any other queries relating to this website, your personal data or have a complaint, please contact us using the form on our website.

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‍DATA CONTROLLER

‍The data controller responsible for information collected on the Coachable websites is Coachable Partners Limited. Coachable is registered under the Information Commissioner's Office – Reg. no. ZB524204

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