Difficult Conversations Workbook

Let’s face it, giving feedback is hard. We know it’s the right thing to do and it will ultimately help that person grow, but we fear giving it because we expect a defensive reaction from the other person.

This workbook helps you work through a feedback conversation and plan your response for a defensive reaction, so you're fully prepared for a best-in-class conversation, whichever way it goes.

Included:

• The neuroscience of defensive reactions
• The Feedback Stairs - and how to react to them
• The COIN model for feedback best practice
• Self coaching questions to support you in your real example