Let’s face it, giving feedback is hard. We know it’s the right thing to do and it will ultimately help that person grow, but we fear giving it because we expect a defensive reaction from the other person.

This workbook helps you work through a feedback conversation and plan your response for a defensive reaction, so you're fully prepared for a best-in-class conversation, whichever way it goes.

Included:

• The neuroscience of defensive reactions
• The Feedback Stairs - and how to react to them
• The COIN model for feedback best practice
• Self coaching questions to support you in your real example