HowNow First Time Leaders Emerge

The Brief

As an award-winning, AI-powered learning and skills platform, HowNow helps organisations personalise development, close capability gaps and embed learning directly into the flow of work.

To mirror that same philosophy internally, HowNow wanted to invest in their first-time managers and high-potential talent to give them the tools and confidence to lead effectively, not just manage. Rather than a “once and done” intervention, the team were looking for a partner who could deliver a sustainable behaviour change journey that reflected their culture of continuous learning.

Having experienced Coachable’s Further programme first-hand, the Head of People knew we could bring impact quickly while maintaining a deeply human approach.

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Our Solution

With most participants stepping into leadership for the first time, getting the foundations right was critical. HowNow rolled out our Emerge programme: a six-part experience focused on five core leadership behaviours:

• Developing self-awareness
• Building foundational coaching skills (curiosity, listening, and open questions)
• Fostering psychological safety
• Navigating difficult conversations
• Delegating effectively

Delivered bi-weekly to their remote-first team, Emerge blended coaching, reflection and practical tools to help new managers translate learning into real-world action.

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The Impact

The results spoke for themselves. HowNow’s leaders reported significant gains in confidence, self-awareness and their ability to lead through coaching, building the foundations for a consistent, people-first management culture.

• 9/10 average score for the overall programme
• 93% said the content was appropriate, interesting, and practical
• 100% reported improved performance as an emerging leader

Beyond the metrics, the biggest shift was in mindset and confidence. With those foundations in place, HowNow is now building a leadership culture that scales as fast as their business.

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Participant Testimonials

Emerge has really brought out the self-reflective side of me. Although not a leader yet, the programme has given me some super frameworks to use, new approaches to try and the confidence to have some difficult conversations!

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I feel I've now got the confidence and knowledge to head into my first management role! Plus things I can do before then to get myself ready!

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Client Testimonial

FAQs

Why did HowNow choose Coachable?

HowNow wanted a sustainable behaviour change journey for their first-time managers and high-potential talent, not a once and done intervention. Their Head of People had already experienced our Further programme first-hand and knew we could make an impact quickly while keeping it human.

Which programme did HowNow run?

Emerge, our six-part programme for first-time managers. It focused on five core leadership behaviours and was delivered every two weeks to their remote-first team, blending coaching, reflection and practical tools.

What results did HowNow see?

A 9/10 average score for the overall programme. 93% said the content was appropriate, interesting and practical, and 100% reported improved performance as an emerging leader.