The Brief

OVO Energy is one of the UK's largest independent energy companies, committed to driving progress toward a sustainable, zero-carbon future. With over 4.5 million customers and a reputation for innovation and bold environmental leadership, OVO combines its mission to decarbonise with a deeply people-centred culture. The organisation is known for being progressive, values-driven, and passionate about developing talent, empowering its leaders and teams to learn, grow, and deliver meaningful impact.

Following Coachable’s previous successful partnership with OVO in developing their internal coaching capability, OVO engaged us again, this time to design and deliver a series of sessions on Resilience as part of the People Leader Activation Campaign. With OVO going through an acquisition from E.ON, there was a natural sense of uncertainty and a recognition that OVO's leaders were carrying an unusually high cognitive load, managing their own questions about the future while supporting their teams and keeping the business moving.

The brief was to give OVO's leaders the space and tools to reflect honestly on their own resilience, including what was draining it and what they needed to do to protect it. OVO also wanted leaders equipped with practical tools for spotting the signs of lower resilience in their teams, and for having the kind of conversations that support people through difficulty without creating dependency on the leader.

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The Solution

Coachable designed and delivered fully customised resilience workshops for OVO's entire people leader community. Delivered across 16 live sessions over five weeks by two senior executive coaches, the programme was open to all 650 of OVO's people leaders and supported by a 28-page digital Playbook for ongoing reference and self-coaching.

The sessions were built around the Four Factors of Resilience Capacity model (Confidence, Purposefulness, Adaptability and Social Support, drawing on Robertson Cooper's Good Day At Work research), alongside a Wheel of Resilience self-reflection tool that let each leader map their own resilience in the moment and identify what to protect.

After the sessions, Coachable ran a dedicated insights session with OVO's leadership team, sharing the themes and opportunities that emerged across the cohort. That gave OVO's leadership team a clear, evidence-based view of what would support their people leaders next, without breaching individual confidentiality.

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The Impact

OVO's leaders rated the sessions 9.3 out of 10 on average, and 97% said the content was relevant and useful for them as leaders right now.

Leaders' confidence rose by an average of 15.3% when rating themselves before and after the session, and that uplift held up across every level of leadership at OVO:

• Front line managers: 19% increase in confidence
• Middle managers: 20% increase in confidence
• Senior Managers and Head of Department: 7% increase in confidence

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SLT Playback:

Our engagement with OVO included a playback to a number of Heads of Department across the organisation, which included a summary of the anonymised data-set from participants, including:

• Key themes impacting leadership resilience
• Personalised recommendations on how to continue to support confidence, purposefulness, adaptability and social support
• Supporting resilience going forward
• Key opportunities

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Whilst it would be inappropriate for us to share any data behind this, here is what some of the leaders said about the session:

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FAQ

What is Coachable's Resilience Workshops programme?

Coachable's Resilience Workshops are live, executive coach-led sessions that build leaders' resilience capacity across four factors: confidence, purposefulness, adaptability and social support. The programme includes a self-coaching Playbook and can be delivered at scale to an entire leadership population.

What results has Coachable delivered for leadership resilience training?

At OVO Energy, Coachable's Resilience Workshops reached up to 650 people leaders across 16 live sessions, achieving a 9.3/10 average session rating and a 15.3% average uplift in leader confidence, with gains held up across every leadership band.

Does Coachable work with large enterprise leadership populations during organisational change?

Yes. Coachable designed and delivered the OVO Resilience Workshops during a period of major organisational change, the E.ON acquisition, helping leaders build resilience for themselves and their teams at a critical moment.

Has Coachable worked with OVO before?

Yes. Coachable previously partnered with OVO Energy on an Advanced Coaching Skills programme, building on OVO's internal OVO Way of Coaching initiative, before delivering the Resilience Workshops covered in this case study. You can view our work with them on Advanced Coaching Skills here.

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Client: OVO Energy Provider: Coachable Programme: Resilience Workshops, part of OVO's People Leader Activation Campaign Format: 16 live sessions over 5 weeks, delivered by two senior executive coaches Reach: Open to all 650 of OVO's people leaders Results: 9.3/10 average session rating, 15.3% average uplift in leader confidence, 97% found the content relevant and useful

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